Who we are
Unora Home Delivery is one of the UK’s leading home delivery services for stoma products, supplying Unora products and accessories as well as products from all major manufacturers.
We’re contracted with the NHS to dispense stoma prescriptions and provide access to specialist stoma care nurses. Every one of our Clinical Nurse Specialists is highly experienced, professionally registered, and dedicated to supporting you with dignity, calm and confidence.
Built on decades of expertise — but driven by a new way of thinking — we’re here to change care for good.
How we support you
Managing your stoma supplies should feel straightforward, personal and dependable.
With Unora Home Delivery, you can rely on us to:
-
Deliver your prescription directly to your door
-
Work with your GP or Central Prescribing Service to help manage your prescription
-
Give you access to experienced stoma nurses
-
Supply products from Unora and all major brands
We take care of the practical details, while keeping you informed and in control.
-
Full-service solution
Free home delivery
Reliable, discreet and free delivery anywhere in the UK.
A friendly, experienced consumer care team
Our small team are real people, here to listen and help- impartial, patient and always just a phone call away.
Choice and flexibility
Access to a full range of Unora and non-Unora stoma products - whatever works best for you.
Electronic Prescription Service
We can request prescriptions electronically (EPS) or collect them directly from your GP or centralised prescribing service, saving you time and effort.
Specialist Unora stoma nurses by your side
Whether in person or virtually, our nurses offer clinical expertise with humanity, empathy and discretion.
Bespoke cut-to-fit service
Tailored to your template for a secure, personalised fit.
Ordering made simple
1
Call our consumer care team
Call us free on 0800 592 786 and our team will guide you through the process.
2
Have a few details to hand
When you call, it helps to have your address, telephone number, GP practice details and medical exemption reason (if you have one) to hand.
3
Choose how we handle your prescriptions1
We offer two convenient options: our Electronic Prescription Service (EPS) or our prescription collection service.
Complimentary items
Every order includes extras chosen to support your day to day stoma care including disposal bags, dry wipes and wet wipes. Included with your first order are:
• Luxury toiletry bag
• Curved scissors
• Folding mirror
• Clothes clip (for pouch changes)
• Radar key for accessible toilets
• Waterproof protective mattress cover (single, double or king-size)These items may change over time — but the thoughtfulness behind them never does.
Supporting you wherever you are
You don’t have to manage everything alone. Speak to a specialist nurse through Unora Virtual Nursing Service.
Our experienced stoma nurses are available for non-urgent appointments covering:
• Changing, fitting and removing your stoma bag
• Skin care and irritation management
• Leaks, ballooning, odour control
• Diet and hydration
• Choosing the right products for your lifestyle
• Wellbeing and emotional support - anxiety, confidence, body image, social worries
Appointments are available by phone or video - no travel, no waiting rooms, no stress. Attend from anywhere you feel comfortable.
